Our products are made from natural, recycled resources and may thus have natural characteristics and other irregularities which are not manufacturing faults. However, Wood Recyclability prides itself on its high-quality products and first-class service, so if you are not happy with your purchase please do not hesitate to contact us on 01651 842876 to discuss.  

IF YOU HAVE SIMPLY CHANGED YOUR MIND ABOUT A PURCHASE

You must return it in its original condition within 14 days of delivery. We will be happy to give you an exchange or a credit note for the full amount. No refunds or exchanges will be given on Bespoke or Commercial orders unless there is a manufacturing defect.

IF YOU BELIEVE YOUR ORDER HAS BEEN DAMAGED IN TRANSIT

If you believe there is a manufacturing fault with your order, please call us as soon as possible on 01651 842876. Under the 1974 Sales of Goods Act you have a statutory right to return a product within 4 weeks and get your money back if it is found to be faulty. Reclaimed timber has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not manufacturing defects and are therefore not covered under this returns policy.

ITEMS FAULTY ON ARRIVAL

If you believe there is a manufacturing fault with your order, please call us as soon as possible on 01651 842876. Under the 1974 Sales of Goods Act you have a statutory right to return a product within 4 weeks and get your money back if it is found to be faulty. Reclaimed timber has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not manufacturing defects and are therefore not covered under this returns policy.

OUR GUARANTEE

All Wood Recyclability indoor products (coffee tables, indoor seating, chests, cabinets, bookcases etc) are guaranteed for a 3-year period. Most of our outdoor products (planters, raised beds, outdoor tables and chairs etc) are guaranteed for a period of 1 year. Your goods are guaranteed such that should any structural or manufacturing fault occur during the guarantee period then we will either repair or replace (at our own discretion) the faulty items free of charge.

COMPLAINTS

Please contact us on 01651-842876